If you're encountering the error message "Unknown or Disabled User!" it could mean you're using incorrect login credentials.
Here are a few steps to troubleshoot:
1. Log in to your cloud control panel and confirm:
- The user account exists and is enabled.
- You're accessing the mail server that corresponds to your domain (different domains may be on different servers).
2. Ensure you're entering the complete email address as the username.
3. If the above checks out, you're likely using the wrong password.
- Remember, passwords are case-sensitive.
- We recommend changing the password for the email user in your control panel and then try logging in again.
If you're still unable to log in after following these steps, please contact support for further assistance.
